Frequently Asked Questions - eSIM for China Travel - Instant Digital SIM Card

Frequently Asked Questions

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Frequently Asked Questions

Everything you need to know about your travel eSIM — installation, activation, compatibility, data usage and more.

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A travel eSIM is a digital SIM card that allows you to use mobile data without a physical SIM card. You can activate, install and use the data plan directly on your eSIM-supported phone before or during your overseas trip.
Most new unlocked smartphones support eSIM, including iPhone 14/15/16 series, Samsung S22/S23/S24, Google Pixel and other mainstream models. Carrier-locked devices cannot use eSIM services.
After checkout, you will receive an email containing your exclusive eSIM QR code. Scan the code on your phone, add the eSIM profile, and turn on roaming data when you arrive at your destination to activate the network automatically.
Our eSIM is delivered instantly. The QR code and installation guide will be sent to your email immediately after successful payment.
Yes, most of our regional and European eSIM plans support personal hotspot and tethering for other devices.
<span style="color: rgb(31, 35, 41); font-style: normal; font-variant: normal; font-size-adjust: none; font-language-override: normal; font-kerning: auto; font-optical-sizing: auto; font-feature-settings: normal; font-variation-settings: normal; font-stretch: normal; font-family: ui-sans-serif, system-ui, sans-serif, &quot;Apple Color Emoji&quot;, &quot;Segoe UI Emoji&quot;, &quot;Segoe UI Symbol&quot;, &quot;Noto Color Emoji&quot;; line-height: 24px; flex: 0 1 auto; flex-direction: row; justify-content: normal; align-items: normal; padding: 0px; margin: 0px; background: none 0% 0% / auto repeat scroll padding-box border-box rgba(0, 0, 0, 0);">Content</span>: Yes. Each eSIM plan has a valid period ranging from 7 days, 15 days, 30 days or 60 days. The validity starts once you activate and connect to local network abroad.
Unactivated eSIM orders can apply for a full refund. Once the eSIM profile is installed or activated, it cannot be refunded due to digital product policy restrictions.
No. You can keep your original SIM card in your phone. The eSIM will only consume its own data plan and will not affect your primary number.
Yes. Modern smartphones support storing multiple eSIM profiles. You can switch different country or regional data plans according to your travel needs.
Please confirm roaming data is enabled, restart your phone, or manually select the local operator network. If the problem continues, contact our 24/7 customer support for quick assistance.
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