Here you will find the most common questions and answers about our travel eSIM service, including installation, activation, compatibility, data usage and payment issues.
Title: What is a travel eSIM?
Content: A travel eSIM is a digital SIM card that allows you to use mobile data without a physical SIM card. You can activate, install and use the data plan directly on your eSIM-supported phone before or during your overseas trip.
Title: Which phones support eSIM?
Content: Most new unlocked smartphones support eSIM, including iPhone 14/15/16 series, Samsung S22/S23/S24, Google Pixel and other mainstream models. Carrier-locked devices cannot use eSIM services.
Title: How do I install and activate my eSIM?
Content: After checkout, you will receive an email containing your exclusive eSIM QR code. Scan the code on your phone, add the eSIM profile, and turn on roaming data when you arrive at your destination to activate the network automatically.
Title: When will I receive my eSIM after payment?
Content: Our eSIM is delivered instantly. The QR code and installation guide will be sent to your email immediately after successful payment.
Title: Does the eSIM support hotspot and tethering?
Content: Yes, most of our regional and European eSIM plans support personal hotspot and tethering for other devices.
Title: Will my unused data expire?
Content: Yes. Each eSIM plan has a valid period ranging from 7 days, 15 days, 30 days or 60 days. The validity starts once you activate and connect to local network abroad.
Title: Can I refund my eSIM order?
Content: Unactivated eSIM orders can apply for a full refund. Once the eSIM profile is installed or activated, it cannot be refunded due to digital product policy restrictions.
Title: Do I need to remove my physical SIM card?
Content: No. You can keep your original SIM card in your phone. The eSIM will only consume its own data plan and will not affect your primary number.
Title: Can I use multiple eSIMs on one phone?
Content: Yes. Modern smartphones support storing multiple eSIM profiles. You can switch different country or regional data plans according to your travel needs.
Title: What should I do if my eSIM cannot connect to the network?
Content: Please confirm roaming data is enabled, restart your phone, or manually select the local operator network. If the problem continues, contact our 24/7 customer support for quick assistance.